Refund policy
At Elrock Jewels™, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, here’s how our 14-day return policy works:
Returns & Exchanges
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We offer 14-day returns on all non-custom jewelry. If you’re not satisfied with your purchase, please contact us within 7 days of receiving your order to initiate the return process.
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Watches are non-returnable and non-refundable under any circumstances.
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Custom or personalized jewelry (including engraved pieces) is non-returnable unless there is a manufacturing defect.
Eligibility for Return
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The item must be in unused, unaltered condition, with the original packaging and tags.
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The jewelry must be free from damage and unworn to qualify for a return or exchange.
Return Process
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Contact us within 7 days of receiving your order to start the return process.
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We will provide you with a return shipping address.
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Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
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Once we receive the returned item, we will process your refund to your original payment method within 5-7 business days.
Refunds
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Refunds will be issued for the purchase price of the item. Shipping fees are non-refundable.
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Custom and personalized items are non-refundable unless there is an error or defect.
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Watches are non-returnable and non-refundable.
Exchanges
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If you'd like to exchange an item for a different size, color, or style, please contact us to check availability. Exchanges will be processed once we receive the returned item.
Damaged or Defective Items
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If your item is defective or damaged upon arrival, please contact us immediately, and we will assist you with a replacement or refund.