Terms of service
Welcome to Elrock Jewels™! By using our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. General Information
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Elrock Jewels™ offers high-quality diamond jewelry including custom-made and ready-to-ship items. All content, including images, designs, and text, on our website is the property of Elrock Jewels™ and is protected by copyright laws.
2. Product Information
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We strive to provide accurate descriptions and images of our products. However, slight variations in color or design may occur due to differences in screen resolution or material variations.
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Customization: We offer custom-made jewelry, and any changes to product specifications (such as engraving, size, or material) must be made prior to the completion of the order.
3. Pricing
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All prices on our website are listed in USD (U.S. Dollars) and include applicable taxes, unless otherwise noted.
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Prices are subject to change without notice. Once your order is confirmed, the price will be locked in.
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Promotions and Discounts: Any promotional offers or discounts cannot be combined with other offers unless stated otherwise.
4. Order and Payment
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By placing an order, you are offering to purchase a product subject to these Terms and Conditions.
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We accept major credit cards and PayPal for payment.
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Custom Orders: Custom-made items require full payment before production begins. Once the item is in production, no changes can be made to the order.
5. Shipping & Delivery
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Processing Time: Orders are processed within 3-5 business days for ready-made items and 5-7 business days for custom pieces. Custom orders may take longer.
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Shipping: We offer free standard shipping within the U.S. and international shipping options. Delivery times vary based on the shipping destination.
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Customs Duties: For international orders, customs duties and taxes may apply and are the responsibility of the customer.
6. Returns and Exchanges
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14-Day Return Policy: You can return non-custom jewelry within 14 days of receiving the order, provided the item is in unused and unworn condition.
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Watches: Watches are non-returnable and non-refundable.
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Custom Orders: Custom and personalized items (including engraved pieces) are non-returnable unless there is a manufacturing defect.
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Return Process: To initiate a return, contact us within 7 days of receiving your order. Return shipping costs are the customer’s responsibility, except in cases of defective or incorrect items.
7. Warranty and Defects
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We stand by the quality of our products. If you receive a defective or damaged item, please contact us immediately to arrange for a replacement or refund.
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Warranty: We offer a limited warranty on certain items for manufacturing defects. This warranty does not cover damage caused by misuse, wear and tear, or improper care.
8. Privacy and Data Protection
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Privacy: We respect your privacy and are committed to protecting your personal information. We will only use the information you provide for order processing and shipping. Your data will not be shared with third parties.
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Cookies: Our website uses cookies to improve your shopping experience. By using our site, you consent to our use of cookies.
9. Limitations of Liability
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Elrock Jewels™ is not responsible for any loss, damage, or theft that occurs once the package is in transit with the carrier.
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We are not liable for any indirect or consequential damages arising from the use of our products or services.
10. Governing Law
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These terms and conditions are governed by the laws of The United States. Any disputes shall be resolved in the courts located in New York.
11. Changes to Terms and Conditions
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Elrock Jewels™ reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and you are encouraged to review them regularly.
12. Contact Us
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If you have any questions or concerns regarding these terms, please feel free to contact us at:
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Email: info@elrockjewels.com
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Phone: +1 (917) 402-2684
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