Shipping policy

At Elrock Jewels™, we take great pride in ensuring that your jewelry arrives safely and promptly. Here’s what you can expect when you shop with us:

Processing Time

• All orders are carefully processed and crafted within 3-5 business days. Custom orders may take longer, and we'll notify you if additional time is required.

• Once your order is ready, it will be shipped promptly.

Shipping Rates & Delivery Time

• Domestic Shipping (U.S.): We offer free standard shipping on all orders within the U.S. via UPS or USPS, with an estimated delivery time of 5-7 business days.

• International Shipping: We offer worldwide shipping. Shipping times vary depending on the destination but typically range from 7-14 business days.

• Expedited Shipping: Available upon request for an additional fee. Please contact us for more details.

Customs & Duties

• For international orders, customs duties and taxes may apply and are the responsibility of the buyer. Please check with your local customs office for more information.

Order Tracking

• Once your order is shipped, we will provide you with a tracking number so you can monitor its journey.

Packaging

• All of our jewelry is carefully packaged in elegant, secure packaging, perfect for gifting or safekeeping.

Lost or Damaged Shipments

• If your order is lost or damaged during shipping, please contact us immediately, and we will work with the carrier to resolve the issue.