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Refund and Returns Policy

Last updated: [Date]

Thank you for shopping at Elrock Jewels.

Returns

We understand that sometimes a purchase may not be the right fit. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Time Frame for Returns

You have [X] calendar days to return an item from the date you received it.

Returns Process

  1. Contact Us: Please contact our Customer Service team at [customer-service@email.com] to initiate the return process. Provide your order number and the reason for the return.

  2. Return Authorization: Once your return is authorized, you will receive a return authorization number and instructions on how to return the item.

  3. Packaging: Please ensure that the item is securely packaged in its original packaging.

  4. Shipping: You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable.

  5. Inspection and Refund: Once we receive your item, our team will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.

Refunds

Refund Time Frame

Refunds will be processed within [X] days of receiving the returned item. Please note that the time it takes for the refund to appear on your statement may vary based on your payment provider.

Exclusions

Certain items are non-returnable, including personalized/customized items. Please contact us for more information.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us at [customer-service@email.com].

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