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FAQ

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Shopping

Elrock Jewels specializes in a wide range of diamond jewelry including rings, necklaces, bracelets, and earrings. Each piece embodies elegance and sophistication, crafted to the highest standards

Our diamonds are ethically sourced from reputable suppliers around the world, ensuring both quality and ethical standards are strictly adhered to.

 

We provide a ring size guide on our website to help you determine your correct size. If you're still unsure, please contact us for assistance.

 

Yes, Elrock Jewels ships both within the USA and to various international destinations. Shipping costs and times vary depending on the location.

 

You can reach us via email at info@elrockjewels.com or call us at +1 (424) 239-9336. Our customer service team is available to answer any further queries you might have.

 

Payment

We accept various payment methods including credit/debit cards, PayPal, and bank transfers. For more details, please visit our Payment Information page.

 

Absolutely. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site.

 

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Orders & Returns

Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your order's progress.

 

We accept returns within a specified period, provided the items are in their original condition. Please refer to our Returns Policy for detailed information.

 

We provide detailed care instructions with each purchase. General tips include avoiding exposure to harsh chemicals and storing your jewelry in a safe place.

 

Yes, we offer repair services for our products. Contact our customer service for details and pricing.

 

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