At Elrock Jewels™, your peace of mind matters. Here’s everything you need to know before you shop.
💎 Are your diamonds real?
Yes. We offer both lab-grown and natural diamonds, with identical brilliance, clarity, and durability. All lab-grown diamonds above 0.70 ct are IGI Certified.
📏 How do I find my ring size?
Visit our Ring Sizing Guide for an easy-to-follow chart and measuring tips. You can also request a complimentary ring sizer.
🌎 Do you ship internationally?
Yes, we offer worldwide shipping with full tracking. Delivery times vary by destination.
🎁 Do you offer gift packaging?
Absolutely. Every order is elegantly packaged, ready to be gifted.
🛠️ Can I customize a piece?
Yes. We specialize in custom designs — from stone shapes and metal types to engraving. Contact us for bespoke orders.
🧾 Do your pieces come with certification?
All lab-grown diamonds 0.70 carat and above come with an IGI certificate. Appraisals are available on request for natural diamonds.
💰 What is your return policy?
We accept returns within 14 days of delivery on unworn, non-custom items.
Custom orders are final sale.
🧼 How do I care for my jewelry?
We recommend gentle cleaning with a soft cloth and mild soap. Avoid harsh chemicals and ultrasonic cleaners unless specified.
✨ Do you offer repairs or resizing?
We do not offer free resizing, but we’re happy to assist with paid resizing or repairs depending on the design.
🌱 What makes Elrock Jewels™ sustainable?
We follow ethical sourcing practices, offer lab-grown options, and plant a tree with every order through our “One Order, One Tree” initiative.
