Frequently Asked Questions

At Elrock Jewels™, your peace of mind matters. Here’s everything you need to know before you shop.

💎 Are your diamonds real?

Yes. We offer both lab-grown and natural diamonds, with identical brilliance, clarity, and durability. All lab-grown diamonds above 0.70 ct are IGI Certified.

📏 How do I find my ring size?

Visit our Ring Sizing Guide for an easy-to-follow chart and measuring tips. You can also request a complimentary ring sizer.

🌎 Do you ship internationally?

Yes, we offer worldwide shipping with full tracking. Delivery times vary by destination.

🎁 Do you offer gift packaging?

Absolutely. Every order is elegantly packaged, ready to be gifted.

🛠️ Can I customize a piece?

Yes. We specialize in custom designs — from stone shapes and metal types to engraving. Contact us for bespoke orders.

🧾 Do your pieces come with certification?

All lab-grown diamonds 0.70 carat and above come with an IGI certificate. Appraisals are available on request for natural diamonds.

💰 What is your return policy?

We accept returns within 14 days of delivery on unworn, non-custom items.
Custom orders are final sale.

🧼 How do I care for my jewelry?

We recommend gentle cleaning with a soft cloth and mild soap. Avoid harsh chemicals and ultrasonic cleaners unless specified.

✨ Do you offer repairs or resizing?

We do not offer free resizing, but we’re happy to assist with paid resizing or repairs depending on the design.

🌱 What makes Elrock Jewels™ sustainable?

We follow ethical sourcing practices, offer lab-grown options, and plant a tree with every order through our “One Order, One Tree” initiative.