Refund policy

Elrock Jewels — Returns & Refund Policy

We want you to feel confident in your Elrock Jewels purchase. Eligible, non-custom jewelry may be returned or exchanged under the conditions below.

14-day return window

Please request a return within 14 calendar days of receiving your order by emailing info@elrockjewels.com. Include your order number and the item you would like to return.

Once your return is approved, please ship the item within 14 calendar days of approval. We will provide the return address and instructions. Please contact us before sending any item back.

Return eligibility

To qualify for a change-of-mind return or exchange, jewelry must be unworn, unused, unaltered, and undamaged, with its original packaging, tags, and any accompanying certificates or accessories.

Please include your order number or proof of purchase.

Custom orders and other exclusions

Custom and personalized jewelry cannot be returned or exchanged for a change of mind. This includes:

• Rings created through our Design Your Own Ring service.

• Engraved or personalized pieces.

• Jewelry specially made or altered to an individually agreed design or specification.

Watches are also excluded from change-of-mind returns and exchanges.

These exclusions do not prevent you from contacting us about an item that arrives damaged, has a manufacturing defect, or does not match your confirmed order.

Return shipping

For change-of-mind returns and exchanges, the customer is responsible for return shipping costs. We recommend a tracked, insured service suitable for the value of your jewelry.

If your return is due to a manufacturing defect, damage on arrival, or an error by Elrock Jewels, we will cover the necessary return shipping costs and provide instructions. Please contact us before arranging shipment.

Refunds

We will inspect your returned item and notify you of the outcome. For eligible returns, we will issue the refund to your original payment method within 5–7 business days of receiving the item.

The refund will reflect the amount paid for the returned item, including applicable taxes and accounting for any discounts. Original shipping charges are not refundable for change-of-mind returns. If the return results from a defect, damage on arrival, or an error by Elrock Jewels, applicable shipping charges will also be refunded.

Your bank or payment provider may require additional time to display the refund.

Exchanges

To request a different size, color, or style, contact us within the same 14-day return-request window. Exchanges are subject to availability and the eligibility conditions above. We will explain any price difference before proceeding.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If you notice damage, a defect, or an incorrect item, contact us promptly at info@elrockjewels.com with your order number, a description of the issue, and photographs where possible.

We will review the issue and arrange an appropriate repair, replacement, or refund. This assistance also applies to custom and personalized items.

Your consumer rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

Contact us

Email: info@elrockjewels.com
WhatsApp: +1 646 260 4040