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Elrock Jewels — Shipping Policy

At Elrock Jewels, we carefully prepare and package every order. The information below explains our processing times, shipping charges, and estimated delivery times.

Order processing

Standard, non-custom orders are normally prepared for shipment within 3–5 business days after payment confirmation, unless a different timeframe is stated on the product page.

Processing time is separate from delivery time. Business days are Monday through Friday, excluding public holidays.

Custom and personalized orders

Custom rings, engraved jewelry, and other personalized pieces may require additional production time. This includes orders placed through our Design Your Own Ring service.

We will confirm the estimated production time and shipping arrangements in your custom-order quote before you purchase. The standard 3–5-business-day processing estimate does not apply to these orders.

If your expected dispatch date changes, we will contact you with an update.

Shipping within the United States

We offer free standard shipping on all US orders, with no minimum purchase required.

Standard shipments are sent through UPS or USPS. Estimated delivery is 5–7 business days after dispatch, in addition to the processing or custom-production time.

Expedited shipping is available upon request for an additional charge, subject to availability.

International shipping

We offer international shipping to destinations supported at checkout.

International shipping charges depend on the destination and available delivery service. The applicable charge will be shown before payment at checkout or included in your custom-order quote.

Estimated international delivery is 7–14 business days after dispatch, in addition to processing or production time. Customs clearance and local delivery conditions may extend this estimate.

Free standard US shipping does not apply to international orders.

Import duties and taxes

International orders may be subject to import duties, taxes, or customs-clearance charges imposed by the destination country.

Unless these charges are expressly included and collected at checkout or in your quote, they are the customer’s responsibility and may be payable before delivery. Shipping charges do not automatically include import charges.

Expedited delivery and special dates

If you need your jewelry for a proposal, wedding, or another important date, please contact us before ordering so we can confirm available options.

Expedited shipping shortens transit time only. It does not reduce processing or custom-production time unless we expressly agree otherwise.

Tracking and delivery updates

Once your order is dispatched, we will provide tracking information.

Delivery times are estimates rather than guaranteed arrival dates. Carrier disruptions, weather, holidays, and customs processing may cause delays. Contact us if your shipment appears delayed or its tracking stops updating.

Shipping addresses

Please check your delivery address carefully before completing your order. If you notice an error, contact us immediately. We will try to help, but address changes may not be possible once an order has been dispatched.

Missing, damaged, or incorrect deliveries

If your parcel is missing, arrives damaged, or contains an incorrect item, contact us promptly with your order number and any relevant photographs. Please retain the packaging where possible.

We will investigate with the carrier and arrange an appropriate resolution. Nothing in this policy limits your rights under applicable consumer protection laws.

Contact us

Email: info@elrockjewels.com
WhatsApp: +1 646 260 4040